Kannon Korp

For small businesses

Remote IT support

Security-minded remote troubleshooting and setup for small businesses without IT staff, with every fix documented.

Email about IT support See pricing

01 Hourly or monthly

Two simple ways to pay

Hourly

$50 per hour

For one-off issues and small projects.

  • 30-minute minimum ($25) per session or separate issue
  • Then billed in 15-minute steps ($12.50)
  • We ask before going past the time you approved
  • Invoiced after the session, with notes on what was done

Not sure where to start? A 15-minute intro call about fit and scope is free. Troubleshooting is billable.

Ask about hourly help

Monthly plan

$75 per user / month

$300 per month minimum.

  • 30 minutes of remote support per user each month, pooled across your team
  • Extra time only with your approval, at $50/hour in 15-minute steps
  • Unused time doesn't roll over
  • Month to month; cancel with 30 days' written notice
  • No setup fee

A "user" is one named person, not a shared login.

Ask about the monthly plan

02 What's covered

What we help with

Everyday support

  • Windows troubleshooting
  • Account and email issues
  • User onboarding and offboarding
  • MFA and password-manager setup guidance
  • Basic security hygiene
  • Clear written documentation of every fix

What the monthly plan covers

  • Scheduled remote troubleshooting for your named users' computers
  • Sign-in, email, and Microsoft 365 or Google Workspace user issues
  • Routine software problems
  • Remote help connecting printers

Quoted separately

  • Migrations, new-system rollouts and major configuration changes
  • Server or network administration and data recovery
  • Malware or security-incident response
  • Substantial training

Not included: on-site work, hardware or software purchases, third-party fees, continuous monitoring, patch or backup management, compliance services, or round-the-clock coverage. You remain responsible for your backups and security tools.

03 Scheduling and boundaries

Scheduled sessions, clear limits

  • Support is by scheduled remote session only. Book at least 1 business day ahead. Session hours: Monday–Friday evenings, 7–10 p.m. Eastern / 6–9 p.m. Central (8–11 p.m. Eastern / 7–10 p.m. Central during daylight saving time).
  • We reply to messages within one business day. That's a reply, not a guaranteed fix.
  • Reschedule or cancel at least 24 hours ahead at no charge. Later cancellations, or not joining within 10 minutes, are $25.
  • Support is not unlimited, and some problems can't be fixed remotely, such as failed hardware, an internet outage, or cabling.
  • Software licenses, hardware and third-party subscriptions are not included in these prices.

Not an emergency service

We don't offer same-day or round-the-clock support. If you need urgent help, contact a local IT provider that offers emergency service. For a suspected security incident, follow your incident plan and contact your cyber insurer or incident-response provider right away.

What we need from you

  • A description of the problem and any error messages
  • Who is affected and when it started
  • Any recent changes
  • Approval for the specific access the fix requires

How access is protected

  • We never ask for your passwords, two-factor or backup codes, bot tokens, or card numbers.
  • Discord: you create and own the server. You invite us with a temporary role that has only the permissions the job needs. At handoff you remove our role and review the audit log.
  • IT support: access is least-privilege, time-limited, and approved by you. We make the smallest safe change and document everything.

How we work

Describe your issue

Email about IT support What to send